Big League Answersthe CustomersFAQ
FAQ AnswersDo I need to make an reservation? No you do not need a reservation to get your haircut at Big League. However, when you have a reservation you are assured that no matter how busy the shop may be you will be the next person to be seated for a haircut.
If I make a reservation am I making it for a time slot only, or can I request a specific stylist? Yes you can make a reservation for a particular stylist or choose to take the first available stylist for your reservation time slot.
Is there a cancellation fee if I don’t show up for my appointment? No we do not charge you a cancellation fee for not being able to make your appointment. However we do ask that if you know that you are not going to be able to make your reservation time that you would please call and cancel asap.
I don’t like the shoulder rub can I get a discount instead? If you are uncomfortable with the shoulder rub we do apologize, however there is no discount given for not receiving a portion of our Big League Haircut service. I just want a haircut, I do not want to have the shampoo and shoulder rub is there a discount for me? No there is no discount on our Big League haircut service. Our haircut service is a complete grooming service for men. From the welcome to Big League, the consultation, haircut, shampoo, conditioner, shoulder rub, hairstyling, lint roll down, apparel adjustment, getting the the right daily use product for you, and a pleasant send off till your next visit.
If someone saunters in for a neck trim when I have been waiting for my haircut will they be rushed ahead to the front of the line? Yes, when a gentleman comes in for his free neck trim to keep his cut looking sharp, he is at the top of the list for his service. It is a quick clean up of the neck area. the service is not a full service menu item, it is not a complete cut with all of the menu items of our Big League Haircut. What is the average wait time for walk-ins? Our average wait time, for a non-request of a particular stylist is 5-7 minutes. However there are many times you can walk right in and sit right down, as well as due to high traffic volume at any particular time you wait may be extended to 18-20 minutes, however this is not the norm.
If I get home and I don’t like my haircut, what are my options? We would like to say that every cut is perfect and exactly what you wanted but that is not the case. We do however offer several options for you to a haircut correction. Please call the shop and talk to the manager immediately. The manager will quickly address your haircut issue. Firstly you need to know that there is no charge for a recut, whether it the haircut was not short enough or the style is not what you wanted. If you are totally unsatisfied and our staff is unable to facilitate your needs and wants to the fullest of your satisfaction your will be refunded 100% of your service fee. Why aren’t you open on Sundays? For a period of time, Big League in Orlando was open on Sundays. Being the only Big League Shops in the country to have different hours than the rest of company shops, Orlando was a test market for the necessity of being open on Sundays. It was determined that by and large "not a good idea". WE APOLOGIZE for any inconvenience that being closed on Sunday may cause for you as a customer, however we offer many alternatives, to meet your needs. We are open 53 hours per week, and make available to you the ability to make a reservation to meet your timetable needs.
Does Big League have a service for highlights/low-lights for men? No we do not offer coloring services beyond the semi-permanent camo-color service. Which is a blending of your natural to the gray/silver that you may have. | ||
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